Need help?
Most questions are answered below. If you're stuck, feel free to send a message.
You'll usually hear back within a few working days. Please mention which device you use; a screenshot helps too.
Frequently asked questions
How do I invite my partner and the children?
Go to Settings (gear) → Account and setup → Together via iCloud and tap Invite the family. Choose who to invite and send the link through Messages or Mail.
Whoever taps the link joins right away and sees the same family. On a child's device, then pick the child's name: that device becomes the kids' page.
My appointments don't show up
Check that the app may use your calendar: iPhone Settings → Privacy & Security → Calendars → Family Planner, and choose Full Access.
You choose which calendars the app shows under Settings → Family in the app. If you turn none on, the app uses all calendars.
How does my child get their own page?
Install Family Planner on your child's iPad or phone and invite that device (see above). At "Who are you?", choose your child's name. The device then shows only the kids' page, with My day, pictograms, the timer and stars.
You set what appears on the kids' page under Settings → Children.
Smart help doesn't work
Smart help is part of Family Plus and uses Apple Intelligence on your own device. You need an iPhone 15 Pro or newer, or an iPad with an M chip, and Apple Intelligence turned on in Settings → Apple Intelligence & Siri.
After turning it on, Apple Intelligence may need a little while to get ready. Try again a bit later.
How do I share a school message to the app?
Open the email, message, photo or PDF and tap Share. Choose Family Planner. If it isn't listed, scroll right in the row of apps and tap More to turn it on.
Then open Family Planner: smart help reads the message and shows what can go into the planner.
I don't get notifications
Notifications are set per device. Turn them on in the app under Settings → Notifications, and check they're also on in iPhone Settings → Notifications → Family Planner.
Restore or cancel Family Plus
One subscription covers the whole family. If you don't see Plus even though you have it, go to Settings → Account and setup → Family Plus and tap Restore purchases.
You cancel with Apple: iPhone Settings → [your name] → Subscriptions.
Where is our data, and how do I erase everything?
On your own devices and in your own iCloud. We can't access it. Read more in the privacy policy.
You can erase everything under Settings → Account and setup → Setup and starting over, or by deleting the app and erasing its iCloud data at iPhone Settings → [your name] → iCloud → Manage Storage.